Privacy Policy

Who we are

Tierra Santa Reconnect, Kathrin Schmack, Península de Osa, Costa Rica · hola@tierrasantalodge.com

What we collect

When you book a stay, reserve a table or send an inquiry, we receive the details you enter: name, email address, phone number, postal address, travel dates, number of guests and your message.

We store your language choice in your browser so the site appears in your language. We do not use advertising or tracking cookies.

Why we use it

We use your details only to handle your booking, reservation or inquiry, to send you confirmation emails and to stay in touch about your visit.

Who else processes it

Our website, booking data and emails run on secure hosting and email service providers who process data on our behalf. Availability is synchronised with Booking.com as dates only, without your personal details. We do not sell your data.

How long we keep it

We keep booking data as long as needed for your stay and for legal accounting obligations, then delete it.

Your rights

You can ask us at any time what data we hold about you, and have it corrected or deleted. Write to hola@tierrasantalodge.com.